Returns and Refund Policy
Change Of Mind
Due to the nature of trading cards, collectibles, and sealed TCG products, Kamil Collectibles Pty Ltd does not accept returns or provide refunds for change of mind.
This includes, but is not limited to, circumstances where a customer:
- No longer wants the item;
- Purchased the wrong item;
- Found the item elsewhere;
- Changed their mind after placing the order;
- Does not like the contents or outcome of a sealed product once opened.
Cancellations Before Dispatch
If you request to cancel an order before it has been shipped, Kamil Collectibles Pty Ltd may, at its discretion, approve the cancellation.
Approved cancellations before dispatch will be subject to a 10% restocking and administration fee. This fee covers payment processing costs, order handling, stock allocation, administration time, and restocking of the goods.
The remaining balance will be refunded to the original payment method.
Once an order has been dispatched, it cannot be cancelled.
Non-Returnable and Non-Refundable Items
Due to the nature of trading cards and collectables, the following items are non-returnable and non-refundable unless required under Australian Consumer Law:
- Sealed trading card products;
- Booster boxes, booster packs, tins, collection boxes, elite trainer boxes, and similar sealed products;
- Single cards;
- Graded cards;
- Sale, clearance, or promotional items;
- Products that have been opened, tampered with, damaged, or altered after delivery.
Once a sealed product has been opened, it cannot be returned or refunded.
No Exchanges
Kamil Collectibles Pty Ltd does not offer exchanges due to the nature of trading cards, sealed products, and collectibles.
Damaged, Incorrect, or Faulty Items
If you believe your order has arrived damaged, incorrect, or faulty, please contact us as soon as possible after receiving your order.
You may be asked to provide photos or videos of the item, packaging, shipping label, and any visible damage so we can assess the issue.
Please do not open, alter, dispose of, or further damage the product or packaging before contacting us, as this may impact our ability to assess the claim.
Manufacturer Packaging and Product Condition
Trading card products may have minor imperfections in outer packaging, including small dents, scuffs, loose wrapping, minor corner wear, or other cosmetic packaging marks.
Where the product remains sealed and fit for its intended purpose, minor packaging imperfections will not generally be considered grounds for a refund, return, or exchange.
Kamil Collectibles Pty Ltd is not responsible for the contents, pull rates, card condition, factory collation, or manufacturing issues inside sealed products.
Consumer Guarantees
Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law.
Where a product has a major fault or issue covered by Australian Consumer Law, we will work with you to provide an appropriate resolution.
An undesired outcome, or lack of 'rare' contents from opening sealed products do not constitute a major fault or issue, as this is an intentional design implemented by the manufacturer.
Refund Processing
Where a refund is approved, refunds will be processed back to the original payment method where possible.
Please allow time for the refund to be processed by your payment provider or financial institution. Processing times may vary depending on the payment method used.
Any applicable restocking, administration, shipping, payment processing, or carrier-related fees may be deducted from the refund amount where permitted (refer to Cancellations Before Dispatch)..
Customer Support
If you have any questions or concerns regarding your order, returns, cancellations, or refunds, please contact us directly before placing your order or as soon as an issue arises.
By making a purchase from Kamil Collectibles Pty Ltd, you acknowledge and agree to the terms outlined in this Returns and Refund Policy.